Treetop Studios is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Treetop Studios offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using our contact form and a member of the team will be in contact where we will require photo proof of any issues.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Treetop Studios will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color.